Shipping Policy

Effective Date: April 7, 2026

This Shipping Policy applies to ISLS ECOM GLOBAL LLC, operating under the brand Vitroni ("we", "us", "our"). It outlines how orders are processed, shipped, and delivered when you purchase from our online store.

1. Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Locations

We currently ship to the United States and international destinations, including Europe and selected countries worldwide.

If your country is not available at checkout, please contact us for assistance.

3. Estimated Delivery Times

Delivery times vary depending on your location:

• United States: 5–10 business days
• Europe: 5–12 business days
• International: 7–15 business days

Please note that these are estimated timeframes and may vary due to external factors such as customs processing, carrier delays, or peak seasons.

4. Shipping Costs

Shipping fees are calculated at checkout unless otherwise stated.

We may offer free shipping promotions on selected orders or regions.

5. Tracking Information

All orders include tracking. Once your order has shipped, you will receive a tracking number via email.

It may take 1–3 days for tracking information to update.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country.

These charges are the responsibility of the customer.

7. Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping fees.

8. Lost or Delayed Packages

If your order is significantly delayed or appears lost, please contact us.

We will work with the shipping carrier to investigate the issue.

We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

9. Delivered but Not Received

If your tracking shows "delivered" but you did not receive your package, please contact the carrier first.

If the issue is not resolved, contact us and we will assist where possible.

10. Split Shipments

In some cases, your order may be shipped in multiple packages to ensure faster delivery.

11. Contact Information

For any shipping-related inquiries, please contact:

ISLS ECOM GLOBAL LLC
7901 4TH ST N, STE 300
ST PETERSBURG, FL 33702
United States

Email: support@vitroni.com